Mail Order Items
All mail order items are quickly dispatched (within 24 hours) from our premises, Monday to Friday. Our cut off time for same day postage is 11am. Orders received after 11am are dispatched the following day.
Small items are handled by Royal Mail in the UK and Internationally.
Estimated delivery times
UK – Royal Mail – Tracked : 1 – 2 working days
Europe – Royal Mail – International Tracked : 3 – 4 working days
Worldwide – Royal Mail – International Tracked: 3 – 7 working days
Please note: Some International area processing times may be longer due to customs procedures. All tracking info is applied once dispatched. Import and customs charges may be applied depending on your location, please check before ordering.
Larger UK items are sent via Parcelforce. This covers turntables, cdjs, mixers and controllers. We can also arrange to have items collected at your convenience. Please note: Parcelforce request 24 hours notice in advance of any collection from our premises or yourself.
Delivery or collection via Parcelforce Express 24 is charged at £14 per parcel (UK mainland – up to 30kg in weight and 1.5m in size).
Insurance for damage or loss is additional, please see the rate table below…
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Insurance is always recommended, however this is your own decision and responsibility. In the unfortunate event that something happens to your equipment during transit, we can not be held responsible. Items must be adequately packed for insurance claims, so please make sure to check out the packaging requirements below.